Return policy

RETURNS:

In the event that your holster does not work out for you, we do offer a 30 day exchange for store credit or refund. 30 days is calculated from date of shipping for your item.  To complete a return or exchange, contact us by email at greymansolutions1@gmail.com or by completing the contact us form on the homepage.  Let us know what you are experiencing along with your order number.  We will set you up with the information about how to return the item.  When the item is received, we will inspect it to verify it is in the condition which it was sent to you. When this process is completed, a store credit/refund will be issued  to you in the amount paid, less a restocking fee of 20%.

If the item has been modified in any way by the end user, the item may not be eligible for return or exchange.

All refunds issued past 24 hours from ordering will be will issued as a store credit on your user account, unless deemed otherwise. 

All orders containing custom prints or custom hardwares will not be refundable due to being a special order based on your needs. Therefore orders will only be eligible for partial refund to recoup cost of materials or hardware. 

In the event that you cancel an order on a custom item before it has shipped, a cancellation fee of up to 40% will be assessed to recoup funds spent to purchase materials, parts, and possibly molds to make your custom item. The remaining amount will be refunded as a store credit on your account.

Orders canceled within 24 hours will not be subject to a cancellation fee.

We reserve the right to update these policies at any time.